Shipping policy

# Shipping Policy

Thank you for shopping at **Mangyanese Trading**. Below are the terms and conditions that constitute our Shipping Policy.

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## 1. Shipment Processing Time
All orders are processed and shipped within **2-4 business days**.

* Orders are not processed, shipped, or delivered on weekends or statutory holidays.
* If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email or text message.

## 2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

* **Canada Clients:** As part of our introductory launch, we are proud to offer **FREE standard shipping** on all orders shipped within Canada.
* **International Shipping:** For clients outside of Canada, real-time carrier rates or flat rates will apply at checkout depending on your location.

*Estimated delivery times generally range between **2-4 business days** after the shipment is processed, depending on your local courier and region.*

## 3. Shipment Confirmation & Order Tracking
You will receive a **Shipment Confirmation** email once your order has shipped, which will contain your tracking number(s). The tracking number will typically become active within 24 hours of generation.

## 4. Customs, Duties, and Taxes
**Mangyanese Trading** is not responsible for any customs, duties, or import taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., tariffs, taxes, VAT).

## 5. Damages and Lost Packages
If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately.

* Please save all packaging materials and damaged goods before filing a claim.
* Reach out to us with your order number and photos of the damage so we can help resolve the issue as quickly as possible.